- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Exceptional service and timely work. My car purrs like it's brand new after their work on the muffler and exhaust. Additionally, they were able to track down a rear windshield wiper that I thought was only available at the dealer. Fair prices through and through. Truly a one-stop shop. I'll be back. Thanks!!!
Been going to Gray’s for years. Tried another place when I moved (it was closer to home) and was quickly reminded why Gray’s is the best: trustworthy, timely, fair and professional.
Another great experience at Gray’s! I called to make an appointment to replace a tail light and was able to get in the next day. Customer service was professional and courteous over the phone and when I brought my car in. It was done SO fast. I will continue to take my car there as needed. I highly recommend Gray’s!
My wife and I started going to Grays Auto a couple of years ago. The location and service couldn't be better. They try their best to get you an appointment asap and prices are affordable. We highly recommend!
Aussie and Vern and their colleagues run a quality shop. Their work is first-rate, their prices fair, and they work in a fast and friendly manner. These people pay attention to detail. They take pride in their work.
Very honest and accommodating, will definitely be back for all my future auto needs.