Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 314-781-1175 or make an appointment online!
Know Your Rights
Exceptional service and timely work. My car purrs like it's brand new after their work on the muffler and exhaust. Additionally, they were able to track down a rear windshield wiper that I thought was only available at the dealer. Fair prices through and through. Truly a one-stop shop. I'll be back. Thanks!!!
Been going to Gray’s for years. Tried another place when I moved (it was closer to home) and was quickly reminded why Gray’s is the best: trustworthy, timely, fair and professional.
Another great experience at Gray’s! I called to make an appointment to replace a tail light and was able to get in the next day. Customer service was professional and courteous over the phone and when I brought my car in. It was done SO fast. I will continue to take my car there as needed. I highly recommend Gray’s!
My wife and I started going to Grays Auto a couple of years ago. The location and service couldn't be better. They try their best to get you an appointment asap and prices are affordable. We highly recommend!
Aussie and Vern and their colleagues run a quality shop. Their work is first-rate, their prices fair, and they work in a fast and friendly manner. These people pay attention to detail. They take pride in their work.
Very honest and accommodating, will definitely be back for all my future auto needs.